Shipping Policy
Processing time
It can take up to 2 days to prepare products before your package can be shipped. If your order has not yet been shipped, it means your packages are being prepared. However, if there are any unusual circumstances, we will notify you via email.
Once your order has been shipped, we will send you an email with a tracking number so you can track its progress.
Delivery Time
The following delivery time is estimated (please keep in mind that the arrival time during peak season will be delayed):
| Country/Region | Shipping Fee | Delivery Time |
| USA | 0$ | 5-8 days |
- At the moment, we are unable to ship to US military bases. We apologize in advance for any inconvenience this may cause.
- We do not support shipping to multiple addresses in the same order.
Tax
We do not collect tax on any orders.
Shipping Delays
- If your package takes more than 30 days to arrive, we will refund the entire amount of your order.
- If your package does not arrive on time, please submit an inquiry and we will respond within 12 hours. Thank you for your patience and support.
- If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at [email protected].
(*) NOTICE:
We are NOT LIABLE if a package is unable to be delivered due to missing, incomplete, or incorrect destination information.
When checking out, please enter the correct shipping information. If you discover an error, please contact us as soon as possible at [email protected]. However, because email has a 48-hour wait list, if your order has left our warehouse within 48 hours, it is out of our control.
Mutidy reserves the right to cancel the package(s) and is not obligated to provide a refund.